Privacy Policy

Last Updated: 16th August 2026

Sharktel Infocom Private Limited (“Sharktel“, “we“, “us” or “our“) respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, store, share, retain and otherwise process personal data when you visit or interact with our website www.sharktel.co, our customer portals, applications, products, services, support channels and other digital platforms that link to or refer to this Privacy Policy (collectively, the “Services“).

Sharktel Infocom Private Limited provides internet connectivity and related technology and communication services, which may include broadband, FTTH, business internet access, leased line and internet connectivity solutions, IPTV, OTT-related services, IP telephony and other associated products or services.

This Privacy Policy should be read together with our applicable Terms and Conditions, Customer Application Form, service-specific terms, subscription agreements and other notices provided to you at the time of collection of your personal data

  1. Our Commitment to Data Protection

Sharktel is committed to processing personal data responsibly and in accordance with applicable Indian laws.

Where applicable, we process digital personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the rules framed thereunder, and other applicable laws, regulations, regulatory directions and lawful requirements.

We endeavour to:

  • process personal data only for lawful purposes;
  • provide clear and accessible information regarding the personal data we collect and the purposes for which it is processed;
  • obtain consent where consent is required as a valid basis for processing;
  • use personal data only for purposes that are communicated to you or otherwise permitted under applicable law;
  • implement reasonable security safeguards to protect personal data;
  • take reasonable steps to maintain the accuracy and completeness of personal data where required;
  • retain personal data only for as long as necessary for lawful and legitimate purposes or as required by applicable law;
  • provide appropriate mechanisms for you to exercise your applicable data protection rights; and
  • maintain a grievance redressal mechanism for privacy-related concerns.
  1. Who Does This Privacy Policy Apply To?

This Privacy Policy applies to:

  • visitors to our Website;
  • individuals who submit an enquiry, request a callback or contact Sharktel;
  • prospective customers;
  • individual customers;
  • representatives, employees or authorised users of our business and enterprise customers;
  • users of Sharktel customer portals or digital services;
  • individuals who communicate with us through email, telephone, WhatsApp, chat or other support channels; and
  • other individuals whose personal data we process in connection with our Services.

For the purposes of applicable data protection laws, Sharktel may act as a Data Fiduciary in relation to personal data processed for the purposes described in this Privacy Policy.

  1. Personal Data We May Collect

Depending on your relationship with Sharktel and the Services you use, we may collect the following categories of information.

3.1 Identity and Contact Information

This may include:

  • full name;
  • mobile or telephone number;
  • email address;
  • residential, communication, billing or installation address;
  • organisation or company name;
  • designation or authorised representative details;
  • customer identification number or account number; and
  • other information necessary to identify or contact you.

3.2 Customer and Service Information

Where you apply for or use Sharktel services, we may collect or generate information such as:

  • Customer Application Form information;
  • service plan and subscription details;
  • installation details;
  • service location;
  • customer account information;
  • connection or activation information;
  • support and complaint records;
  • service requests;
  • service usage and transaction records;
  • invoices and billing records; and
  • communications relating to your relationship with Sharktel.

3.3 Identity Verification and Regulatory Information

Where required by applicable law, regulatory requirements or the nature of the service, we may collect identity, address or verification information.

Such information may include, where lawfully required:

  • proof of identity;
  • proof of address;
  • KYC-related information;
  • tax identification information;
  • documents submitted for verification; and
  • other information required to establish identity, eligibility or regulatory compliance.

We do not request information that is not reasonably required for the applicable purpose, except where voluntarily provided by you or otherwise permitted or required by law.

3.4 Payment and Billing Information

Where you make a payment to Sharktel, we or our authorised payment service providers may process information relating to the transaction, including:

  • invoice details;
  • transaction reference numbers;
  • payment status;
  • payment method; and
  • other information required to process, verify or reconcile a payment.

Where payments are processed through third-party payment gateways or financial institutions, your payment card, bank account or other payment credentials may be collected and processed directly by those providers in accordance with their own applicable terms and privacy policies.

Sharktel does not intentionally store complete payment card credentials unless required and lawfully permitted.

3.5 Website, Device and Technical Information

When you visit our Website or use our digital Services, certain technical information may be collected automatically.

This may include:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • approximate location derived from IP address;
  • referring and exit pages;
  • date and time of access;
  • pages viewed;
  • interactions with the Website;
  • device or browser identifiers;
  • diagnostic information;
  • server logs; and
  • information generated through cookies or similar technologies.

3.6 Communications

When you contact us through email, telephone, WhatsApp, website forms, live chat, support systems or other communication channels, we may process:

  • your contact details;
  • the contents of your communication;
  • service-related information;
  • attachments or documents submitted by you; and
  • records necessary to respond to, manage or resolve your request.

3.7 Information You Voluntarily Provide

You may voluntarily provide additional information when you:

  • submit a contact or enquiry form;
  • request a quotation;
  • apply for a new connection;
  • participate in a survey;
  • submit feedback;
  • contact customer support; or
  • otherwise communicate with Sharktel.

Please do not provide personal data that is unnecessary for the purpose of your communication.

  1. How We Collect Personal Data

We may collect personal data:

  • directly from you;
  • through website forms and customer applications;
  • during service registration or installation;
  • through customer support interactions;
  • when you make payments;
  • through authorised representatives or business customers;
  • automatically through our Website, systems, cookies, logs or similar technologies;
  • from service partners, contractors or authorised third parties where legally permitted; and

where required or permitted by applicable law.

  1. Purposes for Which We Process Personal Data

We may process personal data for one or more of the following purposes.

5.1 Providing and Managing Our Services

Including to:

  • process your enquiry or application;
  • verify information;
  • provision, activate, install, operate and maintain Services;
  • manage your customer account;
  • provide technical support;
  • respond to service requests;
  • manage complaints and grievances;
  • communicate service-related information;
  • issue invoices and manage payments; and
  • administer our contractual relationship with you.

5.2 Customer Communication

We may communicate with you regarding:

  • service activation;
  • installation appointments;
  • maintenance or outages;
  • account and billing matters;
  • invoices and payment reminders;
  • security or fraud alerts;
  • important changes to our Services or policies; and
  • responses to your enquiries or complaints.

5.3 Improvement and Development

We may use relevant information to:

  • understand how our Website and Services are used;
  • analyse performance;
  • troubleshoot technical issues;
  • improve customer experience;
  • develop or improve products and services;
  • conduct internal audits; and
  • maintain and improve network and system reliability.

5.4 Security and Fraud Prevention

We may process information to:

  • protect our networks, systems and customers;
  • detect, investigate and prevent fraud, abuse or unauthorised activity;
  • maintain network and information security;
  • investigate technical incidents;
  • enforce applicable terms and conditions; and
  • comply with lawful security requirements.

5.5 Legal and Regulatory Compliance

We may process or retain information where necessary to:

  • comply with applicable laws;
  • comply with lawful directions or regulatory obligations;
  • respond to lawful requests from government, regulatory, judicial or law-enforcement authorities;
  • establish, exercise or defend legal claims; and
  • meet applicable record-keeping, taxation, accounting, telecom or other regulatory requirements.

5.6 Marketing and Promotional Communications

Where permitted by applicable law and subject to your applicable choices, we may send information regarding:

  • Sharktel services;
  • offers;
  • promotions;
  • new products;
  • service upgrades; and
  • other information that may be relevant to you.

Where consent is required for such communications, we will obtain and manage consent in accordance with applicable law. You may opt out or withdraw consent from promotional communications through the available mechanism.

Service, transactional, security, billing and other essential communications may still be sent where necessary for the provision or administration of Services or where otherwise permitted by law.

  1. Consent and Other Lawful Grounds for Processing

Where the DPDP Act applies, Sharktel processes personal data only for a lawful purpose and on a basis permitted under applicable law.

Where consent is required, our request for consent will be accompanied or preceded by appropriate notice explaining, in clear and accessible language:

  • the personal data proposed to be processed;
  • the purpose of processing;
  • how applicable rights may be exercised; and
  • how a grievance may be raised.

Where consent is relied upon, consent will be sought through an appropriate affirmative action and should not be interpreted merely from silence or inactivity.

You may withdraw consent in the manner made available by Sharktel, subject to applicable law and the consequences of such withdrawal.

Withdrawal of consent will not affect:

  • processing carried out before the withdrawal;
  • processing required or permitted under applicable law; or
  • processing necessary for obligations that Sharktel must continue to fulfil under applicable law.

If you do not provide information that is necessary for a requested service, or withdraw consent where consent is necessary for that service, we may be unable to provide or continue providing the relevant service.

  1. Cookies, Analytics and Similar Technologies

We use cookies, log files, pixels, tags and similar technologies to operate and improve our Website.

These technologies may be used for the following categories:

Strictly Necessary

These technologies are necessary for the operation, security or essential functionality of the Website.

Functional

These technologies may remember your preferences or support enhanced Website functionality.

Analytics and Performance

These technologies help us understand how visitors interact with our Website and help us measure and improve performance.

Marketing and Advertising

Where used, these technologies may help measure campaigns, understand engagement or deliver relevant communications or advertising.

  1. Google Tag Manager and Third-Party Tags

Our Website may use Google Tag Manager (“GTM”) to manage and deploy website technologies.

GTM may be used to deploy tags relating to analytics, performance measurement, advertising, conversion measurement or other services.

Where required, Sharktel will configure its consent mechanisms so that non-essential tags or technologies are not activated before the appropriate consent has been obtained.

The use of third-party technologies deployed through GTM may also be subject to the privacy policies of the relevant third-party providers.

  1. Tawk.to and Website Communications

Our Website may provide live chat or communication functionality through Tawk.to or another authorised communication service provider.

When you interact with our live chat service, information such as your name, email address, IP address, device or browser information and the contents of your communication may be processed depending on the information you provide and the configuration of the service.

The chat service is intended to help us:

  • respond to enquiries;
  • provide customer assistance;
  • manage sales enquiries;
  • provide technical support; and
  • improve customer service.

Where the use of non-essential cookies or tracking technologies associated with the chat service requires consent, those technologies will be activated only after the required consent has been obtained.

  1. Your Cookie and Privacy Choices

Where applicable, you may be presented with a consent management interface that allows you to:

  • accept optional technologies;
  • reject non-essential technologies;
  • select specific categories of cookies or tracking technologies; and
  • withdraw or modify your preferences.

You may also configure your browser to block or delete cookies. However, blocking certain cookies may affect the functionality of the Website.

Your preferences may be stored so that we can remember your choice.

A Cookie & Privacy Preferences option should be made available through our Website footer or another easily accessible location.

  1. When We Share Personal Data

Sharktel does not sell your personal data as a standalone commercial product.

We may share personal data where necessary with the following categories of recipients.

11.1 Service Providers and Business Partners

We may engage authorised third parties to support our business operations, including:

  • billing and customer management platforms;
  • payment service providers;
  • cloud and hosting providers;
  • website and IT service providers;
  • communication and customer support platforms;
  • installation and field service partners;
  • network and infrastructure partners;
  • security service providers;
  • auditors and professional advisers; and
  • other vendors necessary for providing or improving our Services.

Such parties may process personal data on our behalf or for authorised purposes connected with the relevant service.

Where appropriate, Sharktel will require such service providers to maintain appropriate confidentiality, security and contractual obligations.

11.2 Payment Providers

Payment information may be shared with authorised payment gateways, banks or financial service providers where necessary to process or verify a transaction.

11.3 Government and Legal Authorities

We may disclose personal data where required by applicable law or pursuant to a lawful request, order, investigation or other legal process.

11.4 Business Transactions

If Sharktel undergoes a merger, acquisition, restructuring, reorganisation, financing transaction or transfer of assets, relevant personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

11.5 Customer-Initiated Sharing

If you request us to share information with a third-party service, we may provide appropriate notice and obtain consent where required before such sharing.

Once information is shared with a third party at your request, the third party’s handling of that information may be governed by its own privacy policy and terms.

  1. Third-Party Websites and Services

Our Website or Services may contain links to third-party websites, applications or services.

Sharktel does not control the privacy practices of independent third parties. Their collection and processing of personal data are governed by their own privacy policies and terms.

We encourage you to review the privacy policy of a third-party website or service before providing personal data to it.

  1. Data Storage and Retention

We retain personal data only for as long as necessary for:

  • providing the relevant Services;
  • fulfilling the purposes described in this Privacy Policy;
  • complying with legal, regulatory, accounting or tax obligations;
  • resolving disputes;
  • enforcing agreements;
  • maintaining security; or
  • establishing, exercising or defending legal claims.

The retention period may vary depending on:

  • the type of data;
  • the purpose for which it was collected;
  • the nature of the Service;
  • contractual obligations; and
  • applicable legal or regulatory requirements.

After the applicable retention period, personal data may be deleted, anonymised, securely destroyed or otherwise handled in accordance with applicable law and our internal policies.

  1. Security of Personal Data

Sharktel implements reasonable technical and organisational safeguards designed to protect personal data against:

  • unauthorised access;
  • unauthorised disclosure;
  • loss;
  • misuse;
  • alteration;
  • destruction; and
  • other unauthorised or unlawful processing.

Depending on the nature of the system and processing activity, these measures may include:

  • access controls;
  • authentication mechanisms;
  • encryption or other appropriate safeguards;
  • network security measures;
  • firewalls;
  • logging and monitoring;
  • restricted access on a need-to-know basis;
  • vendor and access management;
  • backup and recovery processes; and
  • security procedures designed to detect and respond to incidents.

No method of electronic transmission, storage or processing is completely secure. While Sharktel takes reasonable steps to protect personal data, we cannot guarantee absolute security.

Where a personal data breach occurs, Sharktel will take action in accordance with applicable legal requirements.

  1. Accuracy of Personal Data

We endeavour to maintain accurate and up-to-date personal data where accuracy is necessary for the purpose of processing.

You are encouraged to inform us if your contact information or other relevant information changes.

Sharktel may request reasonable verification before making certain changes to personal data.

  1. Your Rights and Choices

Subject to applicable law and verification of your identity, you may have the right to:

16.1 Access Information

Request information regarding personal data processed by Sharktel, including information relating to the processing of such data, as available under applicable law.

16.2 Correction and Completion

Request correction, updating or completion of inaccurate or incomplete personal data.

16.3 Erasure

Request the erasure of personal data where applicable and where Sharktel is not required or permitted to continue retaining the data.

16.4 Withdrawal of Consent

Withdraw consent for processing where Sharktel relies on your consent.

Withdrawal of consent may affect our ability to provide certain Services.

16.5 Grievance Redressal

Raise a privacy-related grievance or complaint with Sharktel.

16.6 Nomination

Exercise any right to nominate another individual to exercise rights in circumstances recognised under applicable law.

Certain requests may be subject to verification, technical feasibility, legal limitations, regulatory obligations or other exceptions permitted under applicable law.

  1. How to Exercise Your Privacy Rights

To submit a request relating to your personal data or privacy rights, please contact us at:

Email: hello@sharktel.co

Please include sufficient information to allow us to:

  • understand your request;
  • verify your identity where necessary; and
  • locate the relevant information.

We may request additional information where reasonably necessary to verify your identity or prevent unauthorised disclosure.

  1. Grievance Redressal

If you have a concern regarding the processing or protection of your personal data, you may contact Sharktel through the following channel:

Privacy and Grievance Contact
Email: hello@sharktel.co

We will endeavour to acknowledge and address privacy-related grievances in accordance with applicable law.

Where applicable and after exhausting the grievance redressal process available with Sharktel, you may have the right to approach the Data Protection Board of India or another competent authority in accordance with the DPDP Act, applicable rules and prescribed procedures.

  1. Children’s Personal Data

Sharktel does not knowingly collect personal data from children except where necessary for providing a lawful service or where otherwise permitted by applicable law.

Where Sharktel is required to process personal data relating to a child, we will implement the consent, verification and other safeguards required under applicable law.

If you believe that a child has provided personal data to Sharktel without appropriate authorisation, please contact us at hello@sharktel.co.

  1. Cross-Border Processing and Data Transfers

Sharktel may use service providers, infrastructure providers or technology platforms that process data from locations outside India.

Where personal data is processed outside India, Sharktel will do so in accordance with applicable Indian laws and any restrictions or requirements imposed by the Government of India or other competent authorities.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes in our Services;
  • changes in technology;
  • changes in applicable law;
  • regulatory requirements; or
  • changes in our business practices.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

Where required by applicable law or where changes materially affect your rights or the manner in which personal data is processed, we may provide additional notice or seek fresh consent where necessary.

  1. Contact Us

If you have questions regarding this Privacy Policy or the manner in which Sharktel processes personal data, please contact:

Sharktel Infocom Private Limited

Email: hello@sharktel.co

Corporate Office:
MJ Industrial Park
NH6 Bombay Road, Near Birla Petrol Pump
Vill: Kulai, PO: Biki Hakola, PS: Panchla
Howrah – 711322
West Bengal, India

  1. Additional Notices

Certain Sharktel products or services may require additional or service-specific privacy notices.

Where a service-specific privacy notice applies, it may supplement this Privacy Policy and explain additional processing activities relevant to that particular service.

In the event of a conflict between this Privacy Policy and a service-specific privacy notice, the service-specific notice will apply to the extent of the conflict for that particular Service.